For orders made and received from within Europe: You have the right to cancel/return your order within 14 days if the value of the ordered item is not decreased by the buyer through damage, wearing, etc.
NOTE: Returns should be sent to: Sublime, via della roggia 15b, 39100 Bolzano, Italy
Please direct ALL enquiries regarding returns to: info@sublime.bz. Please state your order number in the header.
All prices are EURO prices and quoted „inclusive of VAT“ (22% VAT).
We accept payments via Paypal, Credit Cards and C.O.D. (Italy only). Payments must be made within 24hrs after you received the order confirmation mail. Otherwise the order will be cancelled.
- Payment in advance: After you finished your order you will get an e-mail which includes the total amount of your order and our bank details. We will ship your order after we received your payment.
- C.O.D. / PAGAMENTO IN CONTRASSEGNO(cash on delivery) Cash on delivery is only available for shipping inside ITALY (solo per l’italia).
- Credit Card:Payment is possible with Visa and Mastercard. Enter your credit card data on the confirmation page. Your credit card data is secured through SSL encryption.
- Paypal and Credit Card:Paypal is an e-commerce business allowing payments and money transfers to be made through the Internet. The Paypal service allows you to pay in any way you prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. Using Paypal is easy. All you need is an email address! Once you have chosen the items that you wish to purchase, just put them in your shopping cart and choose "PayPal" as your payment method. Your transaction will be processed and you will be sent an invoice for payment through PayPal. Once your payment is received, your order will be processed. For more information go to www.paypal.com

For orders made and received from within Europe: You have the right to cancel/return your order within 14 days if the value of the ordered item is not decreased by the buyer through damage, wearing, etc.
You can return an item within 14 days at your own expense. The item have to be un-used and in new condition. Both the returned item AND the packaging has to be in un-used as new condition. Without the Invoice you can´t change the product. If you place an order and refuse the package when it arrives, you will not get a full refund for your order. You will be charged with the costs of the shipping fees.
NOTE: Returns should be sent to: Sub, via della roggia 15b, 39100 Bolzano, Italy
Please direct ALL enquiries regarding returns to: info@sublime.bz. Please state your order number in the header. 
“Per le controversie di consumo nascenti dal presente contratto in ambito di vendita di beni e servizi online tra "www.sublime.bz" e un Consumatore, garantiamo sin d'ora la nostra partecipazione alla procedura di risoluzione alternativa delle controversie promossa innanzi all'organismo ADR “Conciliareonline.it”:
Via Dodiciville, 2
39100 Bolzano (BZ)
tel. 0471/975597,
fax 0471/979914,
e-mail info@conciliareonline.it / info@onlineschlichter.it,
sito web www.conciliareonline.it www.onlineschlichter.it.
Il reclamo a Conciliareonline.it potrà essere presentato sul sito web www.conciliareonline.it. Informiamo che il reclamo potrà essere presentato anche attraverso la Piattaforma ODR della Commissione Europea http://ec.europa.eu/odr.”  
„Für die Verbraucherstreitfälle, die sich aus diesem Vertrag im Zusammenhang mit dem Onlineverkauf von Waren und Dienstleistungen zwischen "www.sublime.bz" und einem Verbraucher/einer Verbraucherin ergeben, gewährleisten wir bereits jetzt unsere Teilnahme am Verfahren zur alternativen Streitbeilegung vor der ADR-Stelle „Onlineschlichter.it“:
Zwölfmalgreinerstr. 2
39100 Bozen (BZ)
tel. 0471-975597
fax 0471-979914
e-mail info@conciliareonline.it / info@onlineschlichter.it,
web www.conciliareonline.it / www.onlineschlichter.it.
Die Beschwerde an Onlineschlichter.it kann über die Website www.onlineschlichter.it eingereicht werden. Die Beschwerde kann auch über die ODR-Plattform der Europäischen Kommission unter http://ec.europa.eu/odr eingereicht werden.

Pursuant to Italian D.Lgs. 206/2005 (consumer code), the Supplier informs the Buyer as follows:
the Buyer may exercise the right of cancellation by and no later than 14 working days from the date of receipt of the ordered goods; only if the Supplier has not duly fulfilled the obligations of information as per section 52 of Italian D.Lgs. 206/2005 the term for cancellation shall be extended to three months; the right of cancellation may be exercised solely by the Buyer - end consumer - who purchases the goods for purposes unrelated to his economic and working activity and who therefore provides the Supplier with his personal data and Inland Revenue Code at the time of making the purchase.
Exclusion of the right of cancellation.
The right of cancellation is excluded in the following cases (pursuant to Italian D.Lgs. 206/2005): purchase of tailor-made or customised goods or goods that by their nature cannot be re-dispatched or risk fast deterioration or alteration; and purchase of newspapers, periodicals and magazines; and the provision of services which have commenced, in agreement with the Buyer, prior to the expiry of the term of ten days provided for under paragraph 1 of section 64 of Italian D.Lgs. 206/2005.
Method of exercising the right of cancellation.
The Buyer may exercise the right of cancellation by sending, within the aforementioned term, a recorded delivery letter with return receipt to:
Sub, via della roggia 15b, 39100 bolzano, italy - Esercizio diritto di recesso
This communication must contain all the information specified herebelow: the order number for which cancellation is being exercised; the express wish of the Buyer to wholly or partially cancel the purchase contract; the description and codes of the items for which the Buyer is exercising the right of cancellation; copy of the purchase document (invoice - receipt - transport document) relating to the cancelled order; details of the Buyer’s bank (current account, banker’s association code, sort code, account holder if other than the Buyer).
Failing the requirements as set forth in the points hereabove, the cancellation requests shall not be valid and therefore the order to which it refers shall remain valid and binding between the parties. To honour its side of the relationship the Buyer undertakes to preserve and carefully and duly protect the received products for which it intends to exercise the right of cancellation, keeping them intact together with the original internal and external packaging. Following receipt of the recorded delivery letter with which the Buyer notifies his wish to exercise the right of cancellation, the Supplier, having checked that the aforementioned requirements have been satisfied, shall send the Buyer via e-mail the number (called DDR) for returning the products to the Supplier. The Buyer undertakes to return the products for which the right of cancellation has been exercised no later than 15 (fifteen) days from notification of the DDR. The Buyer shall send the goods to the following address:
Sub skateshop, via della roggia, 15, 39100 Bozlano, Italy - Esercizio diritto di recesso
taking care to clearly indicate the DDR number on the outside of the packaging. The transport expenses and risks for the return are fully charged to the Buyer. The return of products that are damaged, deteriorated or lacking in original accessories or equipment shall not be accepted by the Supplier and shall be returned to the Buyer with the debiting of transport expenses. Once the Supplier has received the goods in conformity with the foregoing and has carried out the due checks, it shall refund the Buyer as quickly as possible.
When you click on the "confirm" button my order after the process of order, you state to fully accept this one as well as the entirety of these General Conditions of Sale and without reserve. The data recorded by subskateshop.com constitute the proof of the whole of the transactions passed through subskateshop.com and its customers. The data recorded by the system of payment constitute the proof of the financial transactions.
The Buyer fully accepts at the time of purchase any commercial and service terms of warranty offered by the manufacturers of the purchased items that may be beyond the Supplier’s control and for which it is therefore not liable.
Sublime.bz makes it known that there may be limits to the availability of Products offered in this site depending from both quantity and place of destination of the same. Such limits shall be promptly notified to the Buyer and it will be impossible to forward orders of Products to SUB that are not in compliance with such limits of availability, and in any case if such orders are forwarded they shall be deemed ineffective.
The order placed by the Buyer is subject to the explicit acceptance of sub skateshop.
The acceptance shall be sent via e-mail to the address given by the Buyer together with the information provided for by law regarding distance contracts (sect. 52 Italian D.Lgs. No.206/2005).
The orders issued by the Buyer will only be binding on Sub Skateshop if the Buyers receives confirmation from Sub Skateshop via e-mail that the whole order process has been duly completed, that payment has been authorised and that the products are available. Print the e-mail and keep it, since it contains all the terms and conditions of the purchase contract. If you do not receive the e-mail of confirmation, please contact us via the e-mail address.The Buyer accepts that all communications from the Supplier relating to the order are sent via e-mail and Web service. The communications as specified in the next clause are applicable thereto.
None of the information in the web site may be considered as a quotation, but represents a request to quote. Products and services are provided on the conditions as set forth in these terms with the exclusion of all and any other term or condition laid down by the Buyer. Any change or amendment to these terms of sale shall be binding only if and when fully accepted in writing by Sub Skateshop.
The Supplier does not carry out partial orders and in the event of partial or total unavailability prior to passing on the order, the system will inhibit the possibility of processing such order. In the event of partial or total unavailability subsequent to placing the date of the order and due to causes beyond the Supplier’s control, the latter will send via e-mail, within 30 days as from the date of the order delivery date, information relating to the carrying out of such order. Every order is identified by an unequivocal code (order number) and shows the date of forwarding to the system, the detail of the purchased items, the dispatch and packaging charges, the single prices inclusive of VAT in Euro and the total cost summary given in Euro. The Buyer accepts that communications relating to the order received by the Supplier are sent by the latter via e-mail and via Web service. With regard thereto, communications as set forth in article 12 hereunder are applicable.
The Buyer guarantees, accepting all and every relevant liability and holding the Supplier harmless from any prejudicial consequence, that his personal data given at the time of accepting these terms of sale are true. The Buyer also guarantees that such data allow his true identity to be identified. The Buyer therefore undertakes to inform the Supplier immediately in writing, also via e-mail, of all and any change in the supplied data. The Buyer is given at the time of registration a user name (or User-ID) and the password (for access to the protected areas of the site), the combined use of which will identify the Buyer and will allow him to purchase on-line on the subskateshop.com site. The Buyer is therefore informed of the fact that purchase orders issued through the combined use of the user name and the password are valid and binding. The availability of both the user name and password to a third party would allow the latter to issue regular orders that oblige the Buyer (having been identified by user name and password) to accept receipt of the ordered goods and to pay the due amount. The Buyer is therefore required to keep both the identification code and the password duly confidential for the entire duration of the relationship with the Supplier. The Buyer is also informed of the need to give the Supplier a valid e-mail address so that the latter may forward the confirmations of order and any other communication.
Any information relating to the products sold by the Supplier is based exclusively on data published and made known by the respective manufacturers. The Supplier is therefore not responsible for compliance of the sold goods with the specifications published on the subskateshop.com site or on any other publication (periodicals, Internet sites, advertising posters, etc.). Neither can the Supplier be held liable for malfunctioning, interruption of services, decline in performance, whether due or not to force majeure or fortuitous event, unless directly attributable to the Supplier due to its negligence or serious fault.
Invoicing: issuing and receiving bills via e-mail
A simple fiscal receipt will be issued for the goods, subject-matter of the order, and will be attached to the same.
The Italian Ministry of Finance has for some years acknowledged the possibility of sending via computer systems (such as e-mail) the copy of the invoice addressed to the Buyer (VAT law, art. 21, art .22 paragraph 1, of Italian DPR (Presidential Decree) No. 633/72). On the basis of such legitimacy of computer transmission systems, Sub Skateshop exercises this faculty to send the invoice via e-mail in order to comply with the needs for rationalisation and simplification of the accounting procedures and to offer its Buyers an up-to-date solution in line with the development of invoicing systems in Italy.
The invoice is considered as issued upon transmission of the same. The invoice is understood as received from the moment in which the data it contains are received at the e-mail address declared by the Buyer upon registering with Subskateshop.com, and in any case no later than the fifth day from transmission of the actual data by Sub Skateshop.
We underline that the invoice in electronic format is only valid for tax purposes if printed out.
The Italian Laws are applied to all e-commerce services on the www.sublime.bz site, the consumer acknowledging that he has voluntarily and freely accessed the www.subskateshop.com site.
Pursuant to sections 1341-1342 of the Italian Civil Code, the Buyer declares that he has read and specifically accepted the clauses and the terms of sale on the subskateshop.com site.
For any dispute concerning or arising from the performance hereof, the competent forum shall be designed in compliance with EC Regulation 44/2001 or Italian D.Lgs. 206/2005, depending on which results applicable.
The Buyer is informed that: Data processor is the company Sub, Sole Partner, with registered offices in via della roggia, 15, 39100 bolzano, italy. the data being processed are: those provided by the registered person and those relating to use of the service on the subskateshop.com site; the purpose of the processing is: compliance with legal obligations, fulfilment of the contract, pursuance of the aims of interactive business information (with possible sending of advertising material), promotion and further knowledge regarding the Buyer’s requirements. Under no circumstances are the Buyer’s sensitive data processed. The scope of any communication or distribution of data is limited exclusively to Sub Skateshop and to the persons necessary for fulfilling the contract or for complying with legal obligations. The list of such persons is available to the registered person who makes such a request to the addresses indicated above. Processing excluded from the consent is as follows:
- Processing aimed at fulfilling legal or contractual obligations;
- Data relating to the Buyer link-up sessions, which are subject to processing that is made anonymous at source or for security purposes.
Processing for which consent is required is: processing for the purpose of interactive business information, promotion and further knowledge of the Buyer’s requirements as well as the communication of data as specified hereabove.
The duration of the processing is fixed at 10 years and upon expiry thereof, the data will be destroyed. The consequence of refusing to give consent to the processing of data is the impossibility of stipulating the contract. The Buyer’s rights are those set forth in Italian D.Lgs. 196/2003 and its subsequent amendments.
Sub Skateshop (“Sub” or the “Supplier”) makes available to buyers via its e-commerce service a virtual shelf from which clothing products, garments and accessories (“Products”) may be inspected on-line and purchased. The buyer may inspect the Supplier’s electronic catalogue and supplies but may only make purchases c/o the Supplier (after having accepted these terms of sale and having registered himself) by inserting each time for the purpose of identification the user name (or User-ID) and the password (for access to protected areas of the site) that the system issues to each Buyer at the end of the registration process.
In conformity with all that is provided for under Italian and community laws currently in force, the consumer protection law governs the economic relationship between the Supplier and the Buyer solely if the Buyer purchases our Products for personal purposes unrelated to his working activity. Relations between the Supplier and the Buyer who makes purchases for purposes related to his working activity, giving his registered VAT number, are therefore not governed by the consumer protection laws, including in particular Italian D.Lgs. (Legislative Decree) No. 206 of 2005 (Consumer Code), Italian D.Lgs. No. 70 of 2003 (Electronic Commerce) and sections 1469 bis and following. of the Italian Civil Code.